Shipping and Contact Info

Shipping times are based on long-term averages and not guaranteed.

 

Lower 48 U.S.A. - FREE SHIPPING - 2 to 4 weeks. 

Each order is made by hand and given to the shipping company within 2-7 business days--at which point, you will receive a tracking number.  Depending on time of year and location, the product will be in transit for another 6-9 business days with the shipping company.  (8 to 16 business days total; or 2 to 4 weeks.)

Rest of World - $9.99 - 4 to 8 weeks. 

Please be cautious and know the customs procedures in your country before purchasing.  There are taxes in many countries that you must pay before the shipping company will deliver the package.  Once you have your tracking number, each customer is responsible for communicating with the local shipping company in your area in order to receive your package.

Tracking Number

Please use your tracking number in order to contact the shipping company to determine the estimated delivery date.

If you haven't received a tracking number within 7 business days of your order, please let us know:

Zencage.com@Gmail.com

For a guaranteed customer service response, please include:

1) ORDER NUMBER
2) ORDER DATE
3) EMAIL ADDRESS (used at checkout)
4) NAME
5) SHIPPING ADDRESS
6) TRACKING NUMBER (if applicable)
7) If possible, please add "CUSTOMER SERVICE" to the subject line of the email, so it will stand out.